Return & Exchange Policy
14 DAYS RETURN POLICY
If for any reason you are not satisfied with your purchase from us, please contact us at info@razys.com. You can return your item within 14 days after receiving it. We will always provide the best solution for our customers.
CONTACT US
Steps to contact us:
Please email us at info@razys.com and describe the problem in detail, including the reason for return, along with your order number and product name. For defective, wrong or not as described items, please send us a clear picture or video of the problem. Please keep the picture under 2 Mb.
Our solutions:
1. Razy's Responsibility
- If our company is responsible for the problem, we will facilitate a return to our warehouse for a refund and/or replacement.
- Once we receive the item, we will offer compensation or send a replacement free of charge at our expense.
2. the responsibility of the customer
- If the customer ordered the wrong size or product, or simply wants to exchange the item, we may allow a return as well.
- In this case, the customer is responsible for the shipping cost for an exchange, and we will refund the original product cost upon receipt of the returned items within 7 business days after receiving the item.
NOTES ON THE WARRANTY
Our warranty does not apply to products that are in the following categories
listed below: Swimwear, Underwear, Earrings. Unless Razys makes a mistake. If
Rayzs makes a mistake, we will always resolve it to your satisfaction. All returned items must be in new condition, unused/unworn, unwashed, with all original labels and original packaging intact. If there are any other issues or questions you have, please contact us at info@razys.com and we will get back to you within 24 hours at most.